FATMAP

The Basics

• What is FATMAP?
• Where can I download FATMAP?
• What devices are FATMAP compatible with?
• How do I create a FATMAP account?
• How do I switch between summer and winter imagery?
• How to contact FATMAP

General Questions

• What are Guidebooks and where can they be found?
• How can I see live piste and lift status for resorts?
• How can I embed a route on my blog or website?
• How can I share my adventures?
• How can I see the estimated time for hikes and ski tours?
• How can I filter or hide routes on the map?

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User Safety and Preparation.

• What does E1, E2, E3 and E4 mean?
• How does FATMAP determine grade or difficulty of skiing routes and pistes?
• Am I safe if I use FATMAP?
• Should I still carry an extra paper map?

Symbols & Buttons

• How can I see the profile of a route?
• Can I see a first-person 360 view?
• Can I navigate with the FATMAP app?
• How can I switch between metric and imperial units of measurement?

Terrain Intelligence Features

• Can I customise the terrain tools?
• How can I see the snow depth?
• Snow Layers
• Flats Tool
• Avalanche tool
• Elevation tool

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Billing & Account Status

• How do I cancel or change my subscription?
• How do I delete my account?
• iOS users refund instructions
• Android / Google Play refund instructions

Technical Issues

• How to reset my password
• Why is does the FATMAP app keep crashing?
• Will downloaded maps remain after I update to the most current version?
• How long will my battery last? What if it runs out?
• How much storage does my phone need to download offline maps?
• Will I need data to access FATMAP on the mountain?