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SUPPORT

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Latest activity by SUPPORT
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    SUPPORT created an article,

    How to contact FATMAP

    You can always reach us using hello@fatmap.com and ask us anything.  If you have a technical question, please contact us on support@fatmap.com. If you're a FATMAP Explore member, you can access pri...

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    SUPPORT created an article,

    Request to download your data

    If you hold a FATMAP account, then you're welcome to request the data linked to that account.  Email hello@fatmap.com with the subject line 'Requesting my data'.

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    SUPPORT created an article,

    Why are pistes/trails and lifts missing at my resort?

    Be patient! Our mapping team are constantly updating the map with piste and trail information and we are working hard to add the data for every destination on Earth!

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    SUPPORT created an article,

    How do I cancel or change my subscription?

    If you have decided that you would no longer like to be a FATMAP Explore or FATMAP Offline member, or if you would like to modify your subscription in any way, you should head into your iOS or Andr...

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    SUPPORT created an article,

    How do I delete my account?

    In compliance with GDPR regulations, we fully support your request to privacy and ownership of your data. If you would like to permanently delete your account from our system please send an email t...

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    SUPPORT created an article,

    How do I switch between summer and winter imagery?

    You can toggle between winter and summer imagery by: selecting a sport associated with that season and the map will automatically change for you or by changing it manually in the terrain tools pan...

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    SUPPORT created an article,

    FATMAP's Data Providers

    FATMAP uses content from the following data suppliers: Bluesky Intermap Digital Globe Airbus Swiss Topo OpenCageData Outdooractive Open Street Map MySnowMaps

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    SUPPORT created an article,

    What does E1, E2, E3 and E4 mean?

    We mark each freeride/off-piste/backcountry route with an E and a number between 1-4. This is the exposure grade given by the Local Expert in that area. Every grade is reviewed by our Lead Moderato...

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    SUPPORT created an article,

    How to reset my password

    If you happen to delete or log out of the app, and you do not remember your password, you can do a simple reset to log back in.  On the FATMAP app: 1. Open FATMAP 2. Select 'Log In' from top of the...

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    SUPPORT created an article,

    Android / Google Play refund instructions

    When requesting a refund from Google Play, we will need to process the request on your behalf.  The things we will need. 1. A screen shot of the receipt you received when purchasing. 2. The e-mail ...