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SUPPORT

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Latest activity by SUPPORT
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    SUPPORT created an article,

    Request to download your data

    If you hold a FATMAP account, then you're welcome to request the data linked to that account.  Email hello@fatmap.com with the subject line 'Requesting my data'.

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    SUPPORT created an article,

    Why are pistes/trails and lifts missing at my resort?

    Be patient! Our mapping team are constantly updating the map with piste and trail information and we are working hard to add the data for every destination on Earth!

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    SUPPORT created an article,

    How do I switch between summer and winter imagery?

    You can toggle between winter and summer imagery by: selecting a sport associated with that season and the map will automatically change for you or by changing it manually in the terrain tools pan...

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    SUPPORT created an article,

    What does E1, E2, E3 and E4 mean?

    We mark each freeride/off-piste/backcountry route with an E and a number between 1-4. This is the exposure grade given by the Local Expert in that area. Every grade is reviewed by our Lead Moderato...

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    SUPPORT created an article,

    Why is does the FATMAP app keep crashing?

      If your app is crashing repeatedly you may not be using the most up to date version of FATMAP. Step 1: Ensure your app is up to date. Check which version you are using and update if necessary.  S...

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    SUPPORT created an article,

    How do I find the version I am using?

    Step 1 - Open up the FATMAP app. Step 2 - Tap the Menu button on the left side of your screen. Step 3 - Tap 'Help' You'll your current version located at the bottom of the screen. Make sure you kee...

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    SUPPORT created an article,

    How are the pistes/trails categorized?

    Pistes and trails are categorized ny colour according to their difficulty. In Europe the colors go from green to black. In North America the colors go from green to double black diamond.

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    SUPPORT created an article,

    How does FATMAP determine grade or difficulty of skiing routes and pistes?

    The difficulty provides an indication of the technical difficulty of the route or piste. It does not indicate the skill level of any approach. We provide a general indication of the difficulty in g...

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    SUPPORT created an article,

    Am I safe if I use FATMAP?

    There is no such thing as zero risk. FATMAP is designed as a tool that provides you with information to make your own decisions. We are not suggesting or encouraging you to cross the safety barri...

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    SUPPORT created an article,

    Should I still carry an extra paper map?

    We would recommend always having a paper map with you when going into the backcountry.